We aim to collect, use and disclose only such information as is required to enable us to manage your account, to provide the Services, to maintain our customer/visitor lists, to respond to your inquiries or provide feedback, for identification and authentication purposes and for service improvement. We will maintain the confidentiality of any contact information you provide to us on signing up for our Services or contacting us with questions or for further information and we will use it only for the purposes for which we have collected it (subject to the exclusions and disclosures we have listed below), unless you agree that we may disclose it to other third parties
“Personal information” is information that can be used to identify you as an individual, including your name, income, personal opinion, interests, home contact information, identification numbers, user IDs, passwords, ethnic origin, and age.
“Non-personal information” is information of an anonymous nature, such as the domain used to access the Website or Services, and the type and version of browser or operating system being used by visitors to access the Website or Services. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical location of our users), number of visitors, what pages users access or visit, and average time spent on the Website or Services is not considered personal information. Similarly, business contact information such as the name, title, business address, e-mail address, or telephone number of a business or professional person or an employee of an organization is not considered personal information.
We collect information about you in the following ways:
As part of your registration for the Services
Account integration with third-party services
Additional account information
You have the option to provide us with additional account information including your profile photo, job title, department and business data. We will use such information to provide you with the Services.
Comments posted by you through the Service
If you choose to post a comment using the Service, your name and the content of your post will be made available to other users within your organization.
Automatically through the Services and Website
The Services and Website contain features that may automatically collect information from users and viewers, such as usage statistics, and other tracking information such as your computer's IP address, operating system, browser name/version, the referring web page, requested page, date/time, and sometimes a "cookie" (which can be disabled using your browser preferences). We use such information in the aggregate to improve the Services and we may share anonymous aggregate information with third parties.
You contact Blitzen directly
Customers and business partners often contact us directly. When you contact any Blitzen employee by telephone, e-mail, in person, or through our Website and provide us with your personal information, we will use such personal information to help us deliver the information, products, or services you require
You opt-in to receive communications from Blitzen
If you opt-in to receive marketing communications from us, we will keep you up to date on our products and services. You may withdraw your consent to receiving marketing communications from us at any time by following the opt-out instructions in each communication.
Transactional notifications from Blitzen
Your information is obtained through a third party
Occasionally, Blitzen will obtain information about you from third parties, such as mailing list providers, third party service providers, ISPs, or third party application or account providers. Third-party providers are responsible for obtaining consent for the release of personal information to us from those individuals identified on mailing lists, surveys, or through other collection methods
Third party collection of your information
Sharing your personal information
Your personal information is protected
Blitzen uses commercially reasonable precautions to protect your personal information and store it securely. Access to your personal information is restricted to those personnel who need it, and Blitzen takes commercially reasonable steps to prevent the unauthorized use or disclosure of your personal information.
Blitzen only uses and discloses your personal information if it helps us facilitate your needs, improve our products and services, meet legal and regulatory requirements, or — to the limited extent possible — manage our internal business operations. Additionally, if there are any disclosure or use restrictions in your consent to the collection of your personal information, Blitzen will abide by those restrictions (subject to the consent exceptions listed below).
For example, your credit card information will only be used to bill you for the services that your have authorized or used. The account information provided as part of your registration for Blitzen’s services will only be used to provide you with the services.
Blitzen may combine your information with other information into an aggregate form, so your information no longer personally identifies you. We may then disclose the aggregate information to third parties, so they can obtain an overall picture of Blitzen’s products, services, customer usage patterns and/or other statistical information.
Blitzen provides your information to third parties only for purposes to which you have consented, and we require such third parties to keep your information confidential.
In a few situations, Blitzen may be required to disclose your information without your prior consent. For example, Blitzen may disclose your information if we are required to do so by law, or if we believe in good faith that such disclosure is necessary to:
- comply with law or legal process
- protect and defend our rights and property, or the rights and property of a third party
- protect against misuse or unauthorized use of any of Blitzen’s products, software, services, or other proprietary materials
- protect the personal safety of any person
We may also share your information with third party suppliers, vendors, contractors and other parties that provide products and services to us or to you, or to otherwise act on our behalf including cloud storage, analytics, email marketing and CRM service providers. Our service providers store data in Canada and the United States and accordingly your personal information may be available to Canadian and United States governments under a lawful order, irrespective of the safeguards we have put in place for the protection of your personal information.
Maintaining your personal information
Blitzen has established the following practices regarding the maintenance of your personal information.
You can request access to your personal information at any time
If, for any reason, you wish to review your personal information that Blitzen has in its possession, you can contact our Privacy Officer, who will be pleased to provide you with all your personal information that Blitzen has on file subject to any legal restrictions that apply.
You can update your personal information at any time
Sometimes, it will be necessary for you to update your personal information Blitzen has on file. For example, if you move or change credit cards, you must update your information in order to keep receiving the Services provided by Blitzen.
If you wish to make any changes or corrections to your personal information, please do so by updating your account information. This will help us ensure our records are always up-to-date.
You can request that your personal information be destroyed at any time
A situation may arise where you desire to have all of your personal information that is contained in Blitzen’s records deleted or destroyed. If this is what you wish, please contact our Privacy Officer, who will take care of removing your personal information from all of Blitzen’s records. However, there may be situations where we are obligated to retain one archival copy of your information to allow us to comply with laws or respond to legal processes. We will inform you of all such situations, and will only use your retained personal information to the limited extent necessary to comply with such laws or respond to legal processes.
Your content is destroyed after your user agreement expires or is terminated
As described above, you may provide materials to Blitzen in the course of your use of Blitzen’s products or services, including text, information, data, images (still and moving), trade-marks, and logos, and any portion thereof, and/or and all data and information generated by your use of the products and/or services. In your discretion, you may have decided to include personal information in such materials.
Blitzen’s standard practice is, after six (6) months of any termination or expiration of your agreement with Blitzen for products or services, to destroy all such materials unless, during such six (6) month period: (a) you reactivate your account (including by executing the then-current version of the relevant user agreement) and/or (b) you and Blitzen specifically agree in writing to handle this material in an alternative manner.
It is your responsibility to make alternative arrangements with Blitzen if you do not wish for personal information included in such materials to be handled in this manner, and Blitzen will have no liability whatsoever relating to the destruction of any personal information contained in such materials if you fail to do so.
Contacting our Privacy Officer
ATTN: Privacy Officer
Or through our mailing address at:
Blitzen Corp. Suite 100, 151 Charles Street West Kitchener, Ontario, Canada N2G 1H6