Interview with Danniell Saunders, Director of Marketing

Encounters Travel is a team of specialists that create innovative, fun and exciting tours for the open minded traveller. Planning itineraries to suit travellers interests and budget, their team makes each trip unique and unforgettable.

Travelling is a deeply personal experience that leaves a lasting impression so it’s very important for us to get it right for our clients.

Using Blitzen, Encounters Travel is building a list of newsletter subscribers which they organize by geographic region. The visitor is asked to provide their location the moment they reach the website. The information is then passed on when they sign up for the newsletter.

Knowing the subscriber’s location allows Encounter’s Travel to tailor newsletter content to the individual. Subscribers are going to be sent travel deals with flights and currency of their country instead of seeing a general list which may not be as relevant to them. The personalization makes it far more likely that clients will engage with the emails which is great for business.

We like using Blitzen for various reasons including the friendly service we have had so far getting our account set up, the great prices and of course the data we are getting. As an international tour operator getting clients from all over the world, this is a fantastic and time effective way for us to segregate the data so we can then deliver more relevant content to our valued clients.

Since signing up with Blitzen, Encounters Travel has acquired over 250 emails, and the list is still growing! In the future, Encounters Travel hopes to gain even more insights from their website visitors to further personalize their communications.